TenForTek's Privacy Policy

COMMITMENT TO YOUR PRIVACY:
Your privacy, security and enjoyment of this web site are very important to us at TenForTek. We work hard to keep your personal information private and secure using advanced encryption and firewall technology where applicable.

The information that you provide when setting up your account (name, address, etc.) is gathered and retained so that you can manage your account manager(s), vehicle(s), vendor(s) and other benefit features of your TenForTek account. If you choose to place an order such as adding licenses or upgrading your account, we use this account information to validate against the payment information that you provide. If you contact us for support, we keep an internal record of what support was given so that we can help better your experience with TenForTek.

NOTIFICATIONS:
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the TenForTek site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. You are not given the ability to unsubscribe from alerts, however, as these consist of important account specific information, and demand the account administrator's attention. We will never ask for specific account information via email, or by phone unless requested by the validated account holder and or administrator.

SURVEYS:
In order to improve our services to you, we ask some of our customers to voluntarily complete surveys. Survey answers are confidential. If you do not wish to participate in a survey, simply decline when asked. We may share aggregated statistics not linked to any individual account about vehicle maintenance patterns and other information with our marketing partners.

USE OF COOKIES:
We use "cookies" to keep track of account login and session management.

ONLINE PAYMENTS:
In order to most efficiently serve you, credit card transactions and order fulfillment are handled by reputable third-party banking and distribution institutions. They receive the information needed to verify and authorize your credit card and to process your order. They are under strict obligation to keep your personal information private. If you believe that you have been fraudulently charged, please contact TenForTek support immediately.

SECURITY:
This site has security measures in place to protect against the loss, misuse and or alteration of the information under our control. Our secure server software encrypts personal information that you give, ensuring that your transactions with us stay private and secure.

We will not share your personal information except when required by law (either in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or we must comply with a legal process served on our web site) or unless working with a third party to assist us in the processing or securing of your personal information.

OTHER SITES:
Other sites accessible through our web site via link or advertisement have their own privacy policies and data collection practices. Please consult each site's privacy policy.

TenForTek is not responsible for the actions of third parties. TenForTek fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we reasonably believe to be unlawful.

POLICY UPDATES:
Please check back frequently to see any updates or changes to our privacy policy. We reserve the right to change our privacy policy at any time.

Contact Us
TenForTek welcomes your questions or comments regarding privacy:

TenForTek
315 Meigs Rd, A300
Santa Barbara, CA 93109

Form: Please use contact form

POLICY LAST UPDATE: 01/01/14 (20-140101)